RESPONSIBILITIES:

• Responsible for managing the Helpdesk, resolve tickets or investigate and gather further information to pass on to secondary support engineers.
• Administer user accounts in Active Directory and Azure Active Directory.
• Ensure all new starters have IT equipment and accounts ready for day one.
• Process leavers ensuring data is archived and accounts are shut down.
• Assist other team members in IT projects where required.
• Deploy and configure mobile devices where required.
• Assist with administration of backup tape rotation.
• Deploy standard software to the company devices as required.
• Support end-point-protection solution and identify and assist in resolving detected issues.
• Perform additional IT related tasks as required based on training and experience.
• Consider the health and safety, environmental and energy impact of all activities.
• Support the Company’s compliance with the Data Protection Act 2018, following policy and best practice.
• Undertake any other duties or activities reasonably requested in order to meet departmental or company goals.

SKILLS, EXPERIENCE AND CHARACTER:

• Enthusiastic team player who can work well under pressure, either an ICT GCSE grade C or above, or an ICT college course.
• Must have good troubleshooting skills and customer service mentality.
• Must be prepared to operate remotely in support of several sites.
• Some travel between sites may be required.
• Predominantly based at Cosworth electronics offices (currently Cottenham).

BENEFITS:

As well as the opportunity to become part of the Cosworth family that will support you in developing your career, we offer a generous benefits package.

• 25 days holiday, plus bank holidays.
• Workplace pension, matched up to 6%.
• Free onsite parking.
• Private Medical Insurance.
• Income Protection.
• Life Assurance.
• Family Friendly Policies
• And much more.